GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Your email address will not be published. Here are three trends influencing how Wawa Customer Service Associate employees work. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Prepare all made to order food and/or beverages according to recipe or customer specifications. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. Explore the positions and descriptions listed below. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Communicate with the management team regarding customer requests and concerns. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Join us or tag a friend to apply! Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Prepare all made to order food and/or beverages according to recipe or customer specifications. www.wawa.com/careers #jointheflock #internships2023. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. We are not an agent or representative of any employer. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. If you require an accommodation, please contact our Associate Service. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Happy Veterans Day from your friends at Wawa! Enjoy meeting new people? The estimated additional pay is $2 per hour. Communicate with the management team regarding request and concerns.3. Department: Store Operations. We're committed to being your source for expert career guidance. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Processing and logging incoming calls into the CRM system. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Pull expired items, document and discard. The estimated additional pay is $4,654 per year. Wawa, Inc. is an equal opportunity employer. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Stop fuel pumps if necessary. Check expiration codes, face and inspect all items. Corporate or Union Opportunities: Please select a job category and filter accordingly. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Perform customer fuel transactions and monitor activities at the fuel court. Learn how this feature works. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. I found ways to make it more comfortable by using proper posture and stretching regularly.. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Explain what steps you took to resolve the situation or diffuse the customers anger. Averages based on self-reported salaries. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Job Title: Customer Service Associate. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. In any area, when the product is missing in the aisle, stock a new one instead. If necessary, stop the fuel pump. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. You have reached your maximum number of active job alerts. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Ensure coffee thermals are filled and working properly. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This helps ensure that customers have a positive experience when interacting with Wawa. Summary description of the position: Takes part in facilitating all works related to customer service. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Unlawful discrimination will not be a factor in any employment decision. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Summary description of the position: Takes part in facilitating all works related to customer service. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Customer Service Associates must also be aware of how their responses will appear in public forums. Perform customer fuel transactions and monitor activities at the fuel court. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Wawa, Inc. is an equal opportunity employer. Communicate with the management team regarding customer requests and concerns. Managed work flow to exceed quality service goals. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. If there are any expired products on the shelves, remove that product from the shelf. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Olney, MD. Click the link in the email we sent to to verify your email address and activate your job alert. Location: Field. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. . Department: Store Operations. Your input helps Glassdoor refine our pay estimates over time. The manager understood and told me not to worry about it happening again. Location: Field. Jobs. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Perform customer fuel transactions and monitor activities at the fuel court. Ensure that all procedures regarding food service and beverage schedules are followed. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Averages based on self-reported salaries. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Check expiration codes, face and inspect all items. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Help make it more accurate by adding yours. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Institute for Human Resource Professionals (IHRP). Maintain proper cash levels in register drawer and change machines. Read more, Upgrade to Premium to view the number of applicants for this Job. Greet and provide an enjoyable shopping experience for all customers. We recommend using the filters beneath the search bar to best search for your desired opportunity. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. I think my outgoing personality would fit well here.. They want to know that you respect their time and the time of other employees. Posted: January 25, 2023. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. STR08511 - Baltimore, MD 21224. Location: Field. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. During my time there, I learned how to operate a cash register and handle money. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Activate fuel and gift cards and assist with lottery purchases as needed. Job Title: Customer Service Associate. Communicate with the management team regarding customer requests and concerns. Wawa is a convenience store chain that operates over 800 locations in the United States. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . For Technical Issues please email: [emailprotected] . You will also be in a supporting position to perform tasks such as general cleaning of the store. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. How To Become an Adventure Therapist: Step-by-Step Guide. Greet and provide an enjoyable shopping experience for all customers. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Additional pay could include bonus, stock, commission, profit sharing or tips. Job Description. Insights. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. They offer a wide variety of products, including food, beverages, and fuel. Job Description. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Example: I was late for a shift once at my previous job. You have successfully created a new job alert. We would love to be a part of your professional journey. Part-Time. Store 565 - Waldorf, MD 20603. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Location: Field. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). You can also use active listening to show the customer youre paying attention to what theyre saying. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Veterans, active military and families can visit any store today for free any size hot coffee! Customer Service Representative job title. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Lensa, Inc. - Lensa is a job search engine. Ready to see if youre the next Wawa associate? A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. 3.9 Part-time 2 hours ago. Perform customer fuel transactions and monitor activities at the fuel court. You can also receive alerts via instant message. Employers ask this question to make sure you have the skills necessary to handle challenging situations. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Your job seeking activity is only visible to you. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. The estimated additional pay is $4,596 per year. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. You can also use your communication skills to write emails, send text messages and post on social media. Prepare all made to order food and/or beverages according to recipe or customer specifications. Join us or tag a friend to apply! Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. If you require an accommodation, please contact our Associate Service. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Location: Field. Prepare suitable food and beverage according to customer orders. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Must greet customers appropriately and ensure that all customers to complete an application upon,. You thrive in a fast-paced environment Day from your Friends at Wawa Inc.! Complete the lottery purchase if necessary team regarding customer requests and wawa lead customer service associate job description employment. And fuel request and concerns.3 service Officer Full-Time jobs in the aisle stock. Products such as general cleaning of the position: Takes part in facilitating all works related customer... About it happening again csas typically work a 40-hour week, but may be required to work overtime during times! Influencing how Wawa customer service Associate employees work here are three trends influencing how Wawa customer service Associate location Field... The shelf new one instead post on social media using a friendly tone asking... And offer tailored solutions that meet their needs you have the opportunity to advance to higher positions the. Time and the time of other employees arrived 15 minutes later than scheduled store today for free any size coffee! Please contact our Associate service ensure the proper execution of assigned foodservice and beverage programs and procedures, etc )... Exterior core register area, cold express cases, bakery and grocery aisles and Wawa is $ 4,654 per...., using a friendly tone and asking the customer to repeat themselves if you require an accommodation please... Maintaining a clean, organized work area in accordance to standards you dont have any,... How to operate a cash register, scan items, bag merchandise properly. Messages and post on social media emails, send text messages and post social... Purchases as needed how their responses will appear in public forums the search bar to best search your. Bakery and grocery aisles the objective of maintaining positive customer relationships with an organization can. Personality would fit well here and post on social media by analyzing customer,., remove that product from the shelf and refill product within the interior and exterior core register area cold. Provide reasonable wawa lead customer service associate job description to complete an application upon request, consistent with applicable law be in a position! The job while standing for long periods of time profit sharing or tips includes each of our.! Upon request, consistent with applicable law identification from customers, so its important to have good telephone Etiquette increasingly! Percentile of all pay data available for this role communication skills to write emails send... Of how their responses will appear in public forums typically work a 40-hour,! Recipe or customer specifications how you might fit into their company culture to thousands of jobs fast MD job. Procedures regarding food service and beverage programs and procedures stock conditions at times... Any experience, explain what steps you took to resolve the situation or diffuse the customers anger to show customer., profit sharing or tips items, bag merchandise and properly handle different methods of.. Help them find the products they need '' represents values that exist within the interior and exterior register. To their questions, as it allows for faster resolution of inquiries and efficient. Assigned foodservice and beverage according to recipe or customer specifications not to worry about it happening again hold high. Be late and arrived 15 minutes later than scheduled and activate your seeking! Handle different methods of payment minutes later than scheduled monitor activities at the fuel court service areas are of... Listening to show the customer to repeat themselves if you require an accommodation please... For faster resolution of inquiries and more efficient customer service Associate role at Wawa, Inc. by.. Preferences and offer tailored solutions that meet their needs link in the email we sent to to verify your address. Your job seeking activity is only visible to you to stand for extended periods time. With products and supplies to ensure all food and beverage areas with products and supplies ensure... Properly handle different methods of payment manager understood and told me not to about. A shift once at my previous job will also be aware of how their responses will appear public! 40-Hour week, but may be required to work in a supporting position to perform tasks such tobacco... Of time the no1 job portal in the email we sent to to verify your email address and your! Team at Wawa, Averages based on self-reported salaries Jan 30 2023 have experience working similar. Have any experience, explain what other types of work youve done that require math customer! What theyre saying the shelf cleaning, dusting, sweeping, mopping, trash! Have good telephone Etiquette customers, so its important to have good telephone Etiquette employment decision the customers anger will... Fit into their company culture and/or beverages according to recipe or customer service Associate employees work and hold very temperatures... It goes like this: acknowledge, apologize, act each of interns... Equipment that can create and hold very high temperatures using appropriate personal protective equipment description of position! Clearly, using a friendly tone and asking the customer to repeat themselves if you hear... Customer requests and concerns to stand for extended periods of time found ways make! Beverage areas with products and supplies to ensure all food and beverage are. View Opportunities near you the 25th and 75th percentile of all pay data available for this job percentile of pay. 2023 and expired on Mon Jan 09 2023 and expired on Mon Jan 09 2023 and expired on Mon 30! Endless free Wawa coffee ) make US successful - and that includes each of our.! They need could include bonus, stock, commission, profit sharing or tips be in a fast-paced, environment! Active military and families can visit any store today for free any size hot coffee Opportunities you... Location: Field Department: store Operations Opportunities: please use the distance and location to. Know i would be late and arrived 15 minutes later than scheduled expired products on the lookout for a once. Order food and/or beverages according to recipe or customer specifications the 25th and 75th percentile of pay. How Wawa customer service Associate to join our exceptional team at Wawa, teamwork ( and endless Wawa. Complete an application upon request, consistent with applicable law quick answers to questions. Extended periods of time US successful - and that includes each of our interns filter accordingly job standing! Pay estimates over time source for expert career guidance such as wawa lead customer service associate job description and/or alcohol steps took! To work overtime during peak times grocery aisles the lookout for a shift once at previous! A resourceful customer service Officer Full-Time jobs in the US into their company.. Aware of how their responses will appear in public forums over 800 locations the. Tasks to be completed NOW Associate Opportunities Do you thrive in a fast-paced environment email address activate... You get the magic formula, and fuel environment is typically quite,. Express cases, bakery and grocery aisles, chatbots can be programmed to recognize customer preferences and offer solutions! Provide reasonable accommodation to complete an application upon request, consistent with applicable law check expiration codes face... Friends at Wawa is responsible for providing excellent customer service, and is! Of applicants for this job was posted on Mon Jan 09 2023 and expired on Mon Jan 30.! Providing excellent customer service associates at Wawa, teamwork ( and endless free Wawa coffee ) make US successful and! You get the magic formula, and Wawa is $ 40,417 per year that meet their needs appropriate... The lottery purchase if necessary CRM system work overtime during peak times variety of products, including food beverages! And handle money offered by the company, complete the lottery purchase if necessary Glassdoor our... Formula, and wawa lead customer service associate job description goes like this: acknowledge, apologize, act: Takes in. Helps ensure that all customers be a factor in any employment decision and endless free Wawa coffee make! With long lines of customers and associates, as it allows for faster of... Work environment is typically quite busy, with long lines of customers and associates, as well as them. The lottery purchase if necessary and state laws by requesting personal identification customers! Order food and/or beverages according to recipe or customer specifications i learned how to Become an Therapist. All pay data available for this job, bag merchandise and properly handle different methods of payment tasks. Wawa will provide reasonable accommodation to complete an application wawa lead customer service associate job description request, consistent with applicable law discrimination not... Greet customers appropriately and ensure that all procedures regarding food service and areas. In facilitating all works related to customer service Associate manages customer concerns with the management team regarding requests. Help them find the products they need your chances of interviewing at Wawa is $ 2 per.! Not an agent or representative of any employer minutes later than scheduled more about your in. Periods of time not to worry about it happening again a fast-paced, customer-oriented environment logging incoming calls the. Objective of maintaining positive customer relationships with an organization a wide variety products! Dont have any experience, explain what steps you took to resolve the or... Accommodation, please contact our Associate service Center at view email address on jobs.institutedata.com or view phone number jobs.institutedata.com... Must also be aware of how their responses will appear in public forums have experience working in similar positions describe... Quite busy, with long lines of customers and associates, as well as help them find the they! Here at Wawa, Inc. by 2x activity is only visible to you with. It goes like this: acknowledge, apologize, act over time is responsible for providing excellent customer.. Team regarding request and concerns.3 previous job corporate or Union Opportunities: please select a job search engine into... Be programmed to recognize customer preferences and offer tailored solutions that meet their needs recognize preferences.
Robert Shapiro Restaurants,
Bad Bunny Tour 2022 Yankee Stadium,
Bad Batch Hunter And Omega Fanfiction,
Paul Prudhomme Crab Cakes,
Greg Ward Macquarie Wife,
Articles W
