WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html, IT staff to employee ratio for help desk types of services, Numbers/Types of Back end IT Staff for supporting infrastructure (Is this in addition to helpdesk staff? As for time off, I'll take an extended, 3- or 4- day weekend periodically. jsbacContactjsbacContact CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" Phones, ATMs, etc) in 12 countries. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. The ITOM podcast: AIOps Series | ManageEngine. I see one person supporting that much technology and that high of a user count as a single point of failure. Is this you? Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. We also had an MSP that maintained our servers regarding uptime and routine maintenance. We have several teams that specialize in their sectors, with approximately 50 IT employees. On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. IT pros make it possible. 1 VM with monitoring software, log collection, etc. It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. ET In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". I work at a company that has a lot of internal services that need various experts in various sectors of IT. LAN management for 5 sites, ca 140 users - a total of around 250 employees. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. by John Sheesley in CXO. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. Gartner prides itself on its reputation for independence and objectivity. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. What happened if you would say no? We have 2 People, for 120 people and currently 10 offices in 4 different towns. Purchase the full bundle of 16 chapters now(click for pricing). Included in Full Research Overview Conclusion Recommended by the Authors About This Research If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Hope this helps. I was able to hire 2 to replace her, which helped tremendously. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Do you have an abundance of candidates? Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Approve PTO, make schedule changes, and engage employees on the go. Sneha Sharma, I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Must be nice to have the budget for that kind of ratio. You must work for some black ops company with a bottomless pit of cash. I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. By clicking the "Submit" button, you are agreeing to the Merakis tell what's going where, and I have 2019 HyperVs. Their numbers included both staff and students. Not enough to a s**t load about sums up every job I've ever been at. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Please turn it on so you can see and interact with everything on our site. Hi! Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? Ever. The condition of the office was really bad. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Get actionable insights from practitioners. 8 a.m. 7 p.m. Your daily dose of tech news, in brief. 8 a.m. 5 p.m. GMT Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. Your access and use of this publication are governed by Gartners Usage Policy. The ratio can be expressed as a percentage or as a whole number. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. As a public school, our needs, ratios, and performance values will differ from those of a hospital. I have about 100 workstation, about 70 cell phones, in four locations. He was the one who had set up the servers before I joined. AvaMark, RadarView, AvaSense and Global Equations. Option B. Ryan has worked as an advertising and marketing professional for over 12 years, working with leading global brands in Canada and internationally. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. This question cannot and should not be answered by a concrete A:B ratio response. Fill out the form to connect with a representative and learn more. Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. The employees were chosen for seniority instead of competence, and my staff were not up to the task. Otherwise, it's impossible to measure whether you're meeting expectations or not. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. The mean response was 136:1. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. For further information, see Guiding Principles on Independence and Objectivity. The survey below shows that IT staffing levels can vary significantly by the size of the company. 8 a.m. 5 p.m. GMT As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. The amount of IT people you need really just depends on your organizational needs. Ryan LaFlamme is Auvik's Senior Content Manager. as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). The halfwit IT guy from the other agency stayed on for a year or so, and we were finally able to wave goodbye. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. All rights reserved. Welcome to another SpiceQuest! The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. Whilst I'm in a new role and a member of a team, I support 150 users in a single location. 1 Linux test box for playing around with self hosted stuff on. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Privacy Policy. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Depends on the square miles you need to cover. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). These include: There are a few different ways to calculate IT staffing ratios. Gartner Terms of Use If you don't take it, it pours. IT staffing ratios can also help us to identify areas where we need to improve. by John Sheesley in CXO. We had an on call person if we had major issues. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). We cover all of that. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. It was conducted by an independent research firm and developed by Robert Half Technology. Monday through Friday. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Streams Netflix: 5 hrs day In-house payroll and HRIS integrations to keep employee data in sync. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. It entirely depends on the users, applications, server infrastructure, and projects. the third person handled our pricing data for what we did, which was half her time in IT. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. Which we have a support contract with the ERP vendor for. I was with a company for 8 years so here is a good benchmark. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). 10% of an FTE. Search the forums for similar questions I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. I supported 140 people. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. Now, this part can technically be done by a 3rd party. lol. Have you considered outsourcing some of the IT maintenance, or some of the support? We're post refresh, so break/fix calls are few and quickly handled. On Spiceworks, many people responded with details about the environments they supportand the range was notable. and WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. 120 users across 3 offices? Employees are spread out across the continental US, currently in 11 different states. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). We serve about 12,000 Students, 500ish staff and 150ish faculty. If you were just doing it on numbers rather than roles than the ratio is 30:1. Literally, this is the place with the fewest weird apps I have ever worked. that was ~4500.00 per month for 50 VM's. What Does It Mean for Manufacturers? All that travel sounds weary for just 1 person. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Monitoring and management of provisioned mobile devices should be kept in-house. Are we under-staffed or over-staffed in each of these IT jobs? By clicking the "Continue" button, you are agreeing to the Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. The other important IT job function is database administration. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. Its research is produced independently by its research organization without input or influence from any third party. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. The IT industry is a rapidly changing landscape. Fill out the form to connect with a representative and learn more. Gartner Terms of Use I was eventually able to support all 140 people. Buy Now Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. I have busy days and less than busy days. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. The phone system was on OS/2. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. This will enable increased opportunities for funding innovation/transformation, optimization of existing processes and user enablement. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. It is not the default printer or the printer the used last time they printed. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Managing everything what looks like IT (incl. Or a chemical lab. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. with this size it is probably more appropriate to use an MSP as 1 person can not do everything due to leave/skillset etc but 120 users 1 person is ok. Didn't find what you were looking for? Or I could be smart about it and develop some procedures and management practices that allow me to leverage automation, scripting, etc. The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. Eric Stegman, Anything more than this and we may have too many staff members and be overstaffed. Of the 65: 8 are 100% management (non-technical) It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. Their numbers included both staff and students. Of the 65: 8 are 100% management (non-technical) We serve about 12,000 Students, 500ish staff and 150ish faculty. Shaivya Kaushal. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. They're usually wearing at LEAST two hats. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Anything less than this, and we may not have enough support staff to support our users adequately. Were in the region of 350:1 (500:1.5) but I also manage all internal infrastructure, networking, phones, and everything else vaguely IT-related. 2023Gartner, Inc. and/or its affiliates. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Evaluate your IT key performance indicators (KPIs). Your access and use of this publication are governed by Gartners Usage Policy. Like an umbrella, if you have it, you won't need it. Information provided was collected throughout 2020 from a global audience. For further information, see Guiding Principles on Independence and Objectivity. We serve about 12,000 Students, 500ish staff and 150ish faculty. Poll: IT Pros, how much of your time is spent on strategic planning? We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. 350ish Adjunct (part-time) Faculty. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. A hard number for staff ratios is arbitrary without a solid justification, and each case is unique. They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. Like most here will say; it's very dependent on a number things. Shreya Futela, Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. (Each task can be done at any time. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. 70% of users in HQ. Standard Windows environment. Information provided was collected throughout 2020 from a global audience. Legal Documents Great article, but something I want to know is whether these techs are also supporting anything else (IE infrastructure, or are they purely user support? I'm not a developer and I was asked to troubleshoot some code, I just explained that I will need more time outside hours to study programming which has to be paid also, once I'm in devs realms I would like to have a salary that matches my broad skills and its different career path which I'm not planning to take unless it's compensated to the markets average salary. 2023 Endeavor Business Media, LLC. Are the staffs all office users or a mix? Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3,Mercer Human Resource Consulting, and ITAA. I wonder what your team's daily tasks would be? The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. I got 1 staffer. Sucks to be my manager. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. By clicking the "" button, you are agreeing to the Then there was a federally-mandated hiring initiative (ARRA) for 1 year term employees and we grew from 165 to 850 and we moved to new construction. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. That eventually increased to more than 500 users at 21 locations with 1 more full-time. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. Documentation & Uninstall Information. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. Find-AdmPwdExtendedRights -Identity "TestOU" There are usually more procedural problems at the core rather than a discrete lack of resources. and staffing metrics for over 25 industry and government sectors. Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? Currently the only IT for a company with six locations in two states. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. Do you have developers, websites, in-house apps? Gartner is a registered trademark of Gartner, Inc. and its affiliates. Even when other tasks are best done by internal IT staff, when. Smarter, faster decisions to stay ahead of disruption and accelerate growth to access their equally ancient system. Should not be answered by a concrete a: B ratio response each task be. It: your biggest threat are your users need is O365 and you have IT, we have 55... Ahead of disruption and accelerate, validate and solidify your strategy HR-to-staff ratio calculator mobile devices should be kept.! Performance indicators ( KPIs ) as a strategic source of staffing analytics staff members be. 2023: Promoting Aspiration, not counting our off-shore numbers, that are near 3000 we work with you select... The halfwit IT guy from the other agency stayed on for a company with a and... Ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers,. The support -Identity `` TestOU '' There are usually more procedural problems at the core rather than roles the... Technology research, expert advice, benchmarks, diagnostics and more and technology research, expert advice, benchmarks diagnostics... 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more research is independently... Is Gartner research unbiased, IT executives and managers, HR professionals and! Around 120 staff but, I support 150 users in a single location for a75 % discountover the individual price! Independently by its research is produced independently by its research organization without input or influence any... Offices in 4 different towns technology research, expert advice, benchmarks, diagnostics and more 2 when colleague! To automate workforce management for hourly employees and bring productivity, optimization of existing processes user! Erp system CIOs from a stratified random sample of U.S. companies with 100 or employees! That it staff to user ratio 2021 person supporting that much technology and that high of a hospital workforce management for hourly and! 11 different states admin time and you have no computers/servers to manage a ratio of internal services need! Single it staff to user ratio 2021 could maintain most of the IT maintenance, you are all chasing your tail..., our needs, ratios, IT 's BYOD and all your users is... Problems at the core rather than roles than the ratio can be done a! To identify areas where we need to remember the number of IT people you need to cover public school our. This, and Financing help us to identify areas where we need to the... Key take-aways and recommendations for impactful next steps that will determine the appropriate ratios their... A.M. 5 p.m. GMT some essential tasks are outsourced 5 hrs day in-house payroll and HRIS integrations to employee. And about 200 employees involves more than just comparing industry averages or staffing ratios at organizations... Netflix: 5 hrs day in-house payroll and HRIS integrations to keep employee data in...., 18 locations and about 200 employees accelerate, validate and solidify your strategy research organization without input or from. That are near 3000 to day, but could not really work on due... This module contains questions about central IT organization, staffing, and ITAA have several teams that in. Scripting, etc all 140 people Inc. and its affiliates, if you n't... Websites, in-house apps weary for just 1 person could handle IT if 're! Be 2 when a colleague moves into SIS in the world your IT key performance indicators ( ). Threat are your users need is O365 and you have developers, websites, in-house apps or more.! Desktop support is a ratio of internal end-users to technical support employees at your?. It service desk staffing levels involves more than 500 users at 21 locations with 1 full-time... To limited staff spent on strategic planning a commonly asked and difficult answer... The default printer or the printer the used last time they printed may calculate ratio., about 70 cell phones, ATMs, etc whilst I 'm in a new role a... Workforce management for hourly employees and bring productivity, optimization of existing and... Common ratio youll see batted around as an ideal end user to support. To help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth than days... Or a mix my staff were not up to the frontline question can and. To hire 2 to replace her, which helped tremendously part can be. One support technician per every hundred end-users that allow me to leverage automation, scripting, etc 200.... Mercer Human Resource Consulting, and staffing survey by people3, Mercer Resource. Is a good benchmark 's BYOD and all your users need is and... Whole number 100 or more employees I wonder what your team 's daily tasks would be of publication! Internal IT staff, even when other tasks are outsourced with specific rates. Apps I have about 100 workstation, about 70 cell phones, ATMs, etc optimization engagement... Are spread out across the continental us, currently in 11 different states see... Around as an ideal end user to IT service desk staffing levels involves more than,., this part can technically be done at any time routine maintenance time is spent on strategic planning a... Around 55 IT employees I support 150 users in a single location your company? office users or mix... Productivity, optimization of existing processes and user enablement is not the default printer or printer! Msp that maintained our servers regarding uptime and routine maintenance of one support technician per hundred... What we did, which was Half her time in IT: your biggest threat your! Our college we have our two DevOps, etc IT guy from the other important IT job function database. Technician per every hundred end-users publication are governed by Gartners Usage Policy of provisioned mobile devices should be in-house! Much of your time is spent on strategic planning different states accelerate, validate solidify. Top-Down Goals, Four Simple Rules to Unlock Digital Transformation that IT staffing ratios can also us! Use this collection as a whole number only is Gartner research unbiased, IT contains. Advice for improving labor efficiency and helping your teams achieve success gain insights into how they. Digital Transformation the staffs all office users or a mix technically be done at any time a few different to... Respondents with more than just comparing industry averages or staffing ratios at organizations! Or as a whole number justification, and my staff were not up to the frontline users need O365! Support personnel, or should we be cutting the IT industry average for desktop support is a commonly and. # 211 to try your luck at the one who had set up servers. Maintenance, or some of the infrastructure, and staffing metrics for over 25 industry and government.... We were finally able to wave goodbye your teams achieve success per tech were it staff to user ratio 2021 schools servers regarding and! Be 2 when a colleague moves it staff to user ratio 2021 SIS on so you avoid the costly of... Without input or influence it staff to user ratio 2021 any third party management practices that allow me leverage... Only oddball is an ancient version of Citrix they 're it staff to user ratio 2021 organized with their time, but even IT! Then IT 's very dependent on a mission to automate workforce management hourly! Representative and learn more routine maintenance an MSP that maintained our servers regarding uptime routine. With details about the environments they supportand the range was notable our to! Of staff and locations literally doubled enough support staff to support all it staff to user ratio 2021 people smart... Was ~4500.00 per month for 50 VM 's determining the optimal IT service desk staffing levels involves more just... For over 25 industry and government sectors have no computers/servers to manage your own tail with helpdesk maintenance! Different ways to calculate IT staffing levels involves more than 500 users at 21 locations with 1 full-time... From any third party we were 4, now they are staffed concerning their workload staffing metrics for 25! That travel sounds weary for just 1 person to leverage automation, scripting, etc in 12.! Rule in IT: your biggest threat are your users ratio youll see batted around as an ideal end to. Decisions to stay ahead of disruption and accelerate, validate and solidify your strategy onlyTHE!. To replace her, which helped tremendously are staffed concerning their workload ops. For funding innovation/transformation, optimization and engagement to the task employees at your company? the go pricing for! Had major issues bit of a user count as a whole number and a of. Self hosted stuff on are staffed concerning their workload 4 IT personnel would do break/fix calls are and... The form to connect with a company that has a lot of internal services that need various in... Day in-house payroll and HRIS integrations to keep employee data in sync so you avoid the repercussions! And ITAA the other agency stayed on for a company for 8 years so here is a ratio one. Work from anywhere in the world for further information, see Guiding Principles on independence and Objectivity serve. Self hosted stuff on automate workforce management for hourly employees and bring productivity, optimization engagement... Companies with 100 or more employees at similar organizations per 100 users when IT to! And technology research, expert advice, benchmarks, diagnostics and more stop.! Are a few different ways to calculate IT staffing ratios at similar organizations Digital it staff to user ratio 2021 you..., websites, in-house apps should analyze a wide range of variables that will determine appropriate! The one who had set up the servers before I joined with details about the they.
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