Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Damage Recovery Unit Welcome to the Damage Claim Payment Service! But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Brought the car back, no issues. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. CEO Approval. Separately, you also contacted the police and filed a report. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. 2:10. More than half are about the product or service. They requested our insurance information and asked for a form of payment for the damages. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. You would have remembered signing that document, wouldnt you? Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . We need to know the country and state/province to give you an accurate answer. If there are large dents or a lot of visible damage, ask for another vehicle. Standard letter. Unfortunately, for me both employees were no longer employees of enterprise. Enter your cell phone number and we will text you {$Name} address and phone number. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Standard letter. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". You'll learn how to be part of a team and how to succeed. they are advising that you're liable for the erac damage. Save time, money and reduce the stress of your commute. and had the name and number of the manager who says the claim was a mistake. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. CBC's Go Public investigated the clause in most rental . Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! I will be paying out of pocket. What Damage Recovery Unit did: We are following up with the company for a possible resolution. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Enterprise dropped its claim. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Heres my concern: I feel theres a completely false insurance claim being filed under my name. The company left an official comment to this complaint. Inwhich I had to deny all claims and had to go through a testimony. There was NO damage and I filmed it. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Visit Website. . Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. My insurance company calls me asking what accident I was involved in. Gainesville Loves the Gators kicks off August 27; The complaint has been investigated and resolved to the customers satisfaction. Called Enterprise, and they have no information. I will not paid the total sum of this bill. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. At this point the claim goes back to the group (i.e. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Your customers and the world deserve to hear from you! Learn more in our Cookie Policy. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Theres just one problem: There was no damage on her car. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Contact our claims department by email at any time or by phone during business hours. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Pros. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I list the names, numbers and email addresses of. I assure you it's not our intention to inconvenience or upset a valued customer. Im concerned and frustrated. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. We immediately called the Enterprise location from which wed rented to inquire about the claim. Will I need a deposit? All we did was pick it up. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. What would you like the company to do to fix the problem? You'll learn how to be part of a team and how to succeed. NEWS. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Learn more about rental reimbursement coverage. Great down to earth management that listens and cares. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! In general, the BBB West Florida branch counts over 135 complaints. Look all over the car and write down any damage you see, no matter how small. Normal rental qualifications will apply. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Refer to your own auto insurance agent for details on your coverage. Enterprise customer service claims no knowledge and that there's nothing they can do. English; Espaol; Available 24/7. There will be a diagram of a car where you can note where you find any dents or damage. Thank you for sharing your details. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. I bought full coverage on the vehicle because it is always safer that way. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. You'll learn how to be part of a team and how to succeed. Can I rent a different vehicle class than I reserved? All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I feel this is SHADY and a Lie. Of course not. Latin America & Caribbean Car Rental Locations. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Access the headquarters listing for Enterprise Rent-A-Car. And, they said, 'Everything was good to go. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Also, the number in the email Stats the number is not Enterprise when you try to call them. Was this insurance fraud, as you suspect? When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. I though it was fraud so I ignored it. I definitely did not return the car with hail damage, so Im very confused. They have ultimate authority regarding damage related concerns and refunds. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. The email is in fact a DRU email. 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